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Product Support: Home

Point Grey endeavours to provide the highest level of technical support possible to our customers. In addition to our comprehensive knowledge base and on-line product documentation, our Technical Support Team is available to provide existing Point Grey customers with assistance.

Technical Support - May 2013 (View Archives)

Using Cognex with Point Grey GigE Vision Cameras

This application note provides information on how to configure and use Point Grey GigE Vision cameras with Cognex VisionPro. This document will help new and existing VisionPro users and understand the basics of GigE Vision, and how VisionPro controls are supported by Point Grey cameras through GigE Vision.

Product Change Notifications

PCN2013003A - Discontinuation of ACC-01-1200
PCN2013005A - IR Filter Vendor Change
PCN2013007A - Flea3 FL3-U3-13S2 and FL3-U3-32S2 Firmware Support
PCN2013010A - Ladybug5 development kit host adapter component change

New Downloads

Point Grey strongly recommends reading the product release notes (where applicable) before installing. For these and other software, firmware, and documents, visit our downloads site.

Blackfly Firmware v1.21  - read release notes

Flea3 USB 3.0 Firmware v1.41 - read release notes

Grasshopper3 Imaging Performance Specification - log in to download

Blackfly Imaging Performance Specification - log in to download

Knowledge Base
Our on-line Knowledge Base contains answers to some of the most common support questions. It has information about all Point Grey products and was developed to help customers resolve product issues.

Newest Knowledge Base Articles

Recently Updated Knowledge Base Articles

Contact Support
Our Technical Support Team is available to provide existing Point Grey customers with assistance regarding the installation, troubleshooting, configuration, and customization of Point Grey cameras.


Point Grey Fly Capture
FlyCapture 2.3 Release 18 is available for download!
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