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Product Support: Home

Point Grey Research endeavours to provide the highest level of technical support possible to our customers. In addition to our comprehensive knowledge base and on-line product documentation, our Technical Support Team is available to provide existing PGR customers with assistance.

Technical Support Hot Topic - January 2008
With the latest release of the FlyCapture® SDK, version 1.7 Release Candidate 13, Point Grey now offers users with a choice of four (4) different MSI (.msi) distributions. Users can select between versions built for x86 32-bit and x64 64-bit Windows operating systems, and between versions that include or do not include the Intel® Integrated Performance Primitives library.

Read more about Intel IPP support in FlyCapture

Intel® IPP is an extensive library of multi-core-ready, highly optimized software functions for multimedia data processing, and communications applications. Some of the benefits to FlyCapture users include the following:

  • Internal multithreading for maximum performance on multicore CPUs
  • Improved color space conversion (e.g. YUV444 to Windows-displayable BGRU)
  • Improved JPEG performance as compared to regular C code

IPP is also able to select the processor-specific DLL for improved performance on supported Intel CPU architectures, and is regularly updated to support the latest Intel CPUs, as well as bug fixes and performance updates.

Feature Spotlight - Visual Studio Support
FlyCapture SDK users can use a number of different Microsoft Visual Studio versions, including Visual Studio 2005, to build their applications. Visual Studio is an Integrated Development Environment (IDE) that consists of a source code editor, compiler, and debugger that also offers a wide variety of other build tools. In addition, the FlyCapture SDK provides source code examples demonstrating how to create software applications using Visual Basic .NET, C / C++, and C#.

Learn more about supported versions of Microsoft Visual Studio

Manuals, Specifications and Downloads
Access technical reference manuals, user manuals, CAD and Dimensional Drawings, and other resources. Keep your system up-to-date with the latest firmware and device drivers for your PGR camera, or take advantage of feature enhancements and bug fixes available in our latest Software Development Kits.

New Downloads Available - January 2008

  1. FlyCapture SDK 1.7 Release Candidate 13 (read release notes)
  2. Ladybug SDK 1.3 Alpha 6 (read release notes)
  3. Flea2 Firmware 0.9 Release Candidate 8 (read release notes)
  4. Sony ICX625 Sensor Specifications (download Technical Application Note)

Knowledge Base
Our on-line Knowledge Base contains answers to some of the most common support questions. It has information about all PGR products and was developed to help customers resolve product issues.

Newest Knowledge Base Articles

Contact Support
Our Technical Support Team is available to provide existing PGR customers with assistance regarding the installation, troubleshooting, configuration, and customization of PGR cameras.

 
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