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Our on-line Knowledge Base contains answers to some of the most common support questions. It has information about all PGR products and was developed to help customers resolve product issues. It is constantly updated, expanded, and refined to ensure that our customers have access to the latest information.

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Support for Windows 7
Article 338: Support for Windows 7

SUMMARY:
This article presents Point Grey's official support of Windows 7 and the known issues users may encounter.

APPLICABLE PRODUCTS :
FlyCapture 1.0 SDK •  Ladybug SDK •  FlyCapture 2.0 SDK • 

ANSWER:

One of the advantages of Windows 7 is that, using its standard IEEE-1934 driver stack, users can operate Point Grey IEEE-1394b cameras at full S800 speed in conjunction with other devices on the same host adapter card. As described in Knowledge Base Article 171, the Windows XP Service Pack 2 and Service Pack 3 low-level drivers currently limit 1394b devices to S100 speed, while the Windows Vista drivers limit devices to S400 speed. This limitation has been removed from Windows 7.

Supported Products

The following table shows the earliest Point Grey product releases that support Windows 7. All product releases following these versions support Windows 7. Releases can be accessed from the Point Grey Download Site

SDK Release (32- and 64-bit)

FlyCapture 1.x

1.8.3.23

FlyCapture 2.x

2.0.3.15

Ladybug 1.x

1.4.3.6

Triclops 3.x

3.3.1.3

Point Grey support for these products includes the following:

  • Signed drivers that have been fully tested against Windows 7.
  • Technical support for customers using Windows 7.

Current Known Issues

 Testing has highlighted the following problems and incompatibilities on Windows 7 systems with current Point Grey software releases:

Issue
Description
Recommended
Solution
Components
Affected
Windows 7-TWAIN 2.0 incompatibility. Use v2.0.9 of the TWAIN Data Source Manager (DSM). For more information, see http://sourceforge.net/projects/twain-dsm/files/. FlyCapture SDK-TWAIN interface
Occasional BSODs under both x32 and x64. This is an issue related to the Microsoft driver stack. We are awaiting an update from Microsoft regarding this issue. Currently no workaround or solution. ladybug.sys and pgrcam.sys drivers
Power management. Similar to Vista, power management features may enable CPU sleep states or throttling. A typically observed effect of these features is image tearing. We recommend that users configure their system to use the least aggressive power management schemes as a first step to debugging observed issues. All products
Aero themes. Early testing indicates these themes are resource intensive. We recommend disabling Aero themes as a first step when debugging any observed issues. All products


RELATED LINKS:
1.  Microsoft White Paper: 1394 Bus Driver in Windows 7


ARTICLE INFO:
Article ID:
338
Published:
9/23/2009 1:35:08 PM
Last Modified:
8/29/2012 3:45:38 PM
Keywords:
Windows 7, Win7, Windows7, Windows Seven, WinSeven
Issue Type:
Normal Use



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