Issue:
Windows Device Manager incorrectly lists my PGR camera, or displays an exclamation mark beside the device.

Solution:
When you plug the camera in, one of two expected outcomes will occur: the Device Manager window will refresh itself and list your camera (see image below); or the Found New Hardware Wizard will start. If this does not occur, ensure you are running one of the supported operating systems (see related knowledge base articles below) then proceed to the steps below.



Imaging Products Users

If the Device Manager does not list your camera under Imaging Devices as a "PGR XXXXXXXXX" (where "XXXXXXXXX" may be "Flea", "Scorpion", "Dragonfly", "Firefly2", etc.), your camera may be using the wrong set of drivers.

If the camera is plugged in and listed in Device Manager, but is not listed correctly, right-click the camera, select "Properties", and select the "Driver" tab. If you have already installed the PGR software and drivers, select "Update Driver", which starts the Upgrade Device Wizard. If you have not already installed the PGR software and drivers, and the camera is listed as a "Generic 1394 Device", right-click the camera, select "Uninstall", then unplug the camera once the uninstall is complete. Plug the camera back in, and the Found New Hardware Wizard should appear.

In both of the above cases, click "Next", then "Display a list of the known drivers…", then click the "Have Disk" button and "Browse" to your PGR FlyCapture drivers folder. On most machines this will look something like C:\Program Files\Point Grey Research\PGR FlyCapture\driver. Click "OK", wait for the search to finish, then select the camera type you are trying to install. Click "Next", then "Next" again, and click "Yes" to "Continue installation" and finally "Finish".

If the camera still does not show up in Device Manager, see one of the related articles below.

Digiclops and Bumblebee Users

If the Device Manager does not have entries for "Point Grey Research Monitor" and "Digiclops Driver" (Digiclops) or "PGR Bumblebee", your camera may be using the wrong set of drivers. If the camera is plugged in and listed in Device Manager, but is not listed as described above, right-click the camera, select "Properties", then select the "Driver" tab. If you have already installed the PGR software and drivers, select "Update Driver", which starts the Upgrade Device Wizard.

Click Next, then "Display a list of the known drivers…", then click the "Have Disk" button and Browse to your Digiclops Stereo Vision System drivers folder. On most machines this will look something like C:\Program Files\Point Grey Research\ Digiclops Stereo Vision System\driver. Click "OK", wait for the search to finish, then select the camera type you are trying to install. Click "Next", then "Next" again, and click "Yes" to "continue installation" and finally Finish.

If the camera still does not show up in Device Manager, see one of the related articles below.

Related Articles:
1.) Troublesome hardware configurations
2.) Which operating system will my PGR camera work with?
3.) Difficulties installing drivers on WinXP
4.) PGR camera not recognized by system and not listed in Device Manager.
5.) Using Windows Device Manager to determine PGR software and driver versions.
6.) Performing a clean installation of PGR camera software and drivers.
7.) Why does the “Found New Hardware Wizard” appear in Windows XP each time I plug a different PGR camera in?
8.) Why do I get a Hardware Installation warning screen when I try to install my camera drivers?
9.) IEEE-1394a device enumeration problems under Windows Vista.
10.) Cameras connected to 1394 card using pgr1394.sys not detected.